IMPORTANT NOTICE: IT Keeper ("The Provider") agrees to furnish services to the Subscriber, subject to the following TOS (Terms of Service). 

Please note, that we will provide refunds applying to conditions as specified in the Trade Practices Act.  This agreement does not seek to alter your rights in this regard.

Use of IT Keeper Service constitutes acceptance and agreement to IT Keeper AUP (Acceptable Use Policy) as well as IT Keeper TOS (Terms of Service).

All provisions of this contract are subject to the TOS (Terms of Service) of IT Keeper and AUP. The AUP may be changed from time to time at the discretion of the Provider. Subscriber understands that change to the AUP by the Provider shall not be grounds for early contract termination or non-payment.

This Agreement shall be construed in all respects in accordance with the laws of Australia applicable to contracts enforceable in the country & all International users.

1. Disclosure to Law Enforcement: The AUP specifically prohibits the use of our service for illegal activities. Therefore, Subscriber agrees that the Provider may disclose any and all subscriber information including assigned IP numbers, account history, account use, etc. to any law enforcement agent who makes a written request without further consent or notification to the Subscriber. In addition IT Keeper shall have the right to terminate all service set forth in this Agreement.

2. Service Rates: Subscriber acknowledges that the nature of the service furnished and the initial rates and charges have been communicated to Subscriber. Subscriber is aware that the Provider may change the specified rates and charges from time to time. 30 days notice will be provided.  Any promotional offer is contingent upon Provider achieving and maintaining its cost of service goals including but not limited to rates charged to Provider by its suppliers.

3. Payment: Establishment of this service is dependent upon receipt by the Provider of payment of stated charges. Subsequent payments fall due on the 15th of the month.  Invoices will be produced and distributed via E-Mail seven (7) days prior to the due date.  Subscriber is to advise if invoices are required by alternate means namely by mail or facsimile. All payments are in advance and where applicable will reflect any pro-rata charges.

4. Payments and Fees: Service will be interrupted on accounts that reach 10 days past due. Service interrupted for non-payment is subject to a AUD$15 reconnect charge. Accounts that are not collectable by IT Keeper may be turned over to an outside collection agency for collection. If your account is turned over for collection, you agree to pay the Provider a "Processing and Collection" Fee of not less than AUD$50  nor more than AUD$200. If you desire to cancel your account, please follow the proper procedure to do this as outlined in this TOS.

5. Refund and Disputes: All overcharges or billing disputes must be reported within 60 days of the time the dispute occurred. If you dispute a charge to your credit card issuer that, in IT Keepers sole discretion is a valid charge under the provisions of the TOS and /or AUP, you agree to pay IT Keeper an "Administrative Fee" of not less than AUD$50 and not more than AUD$200 due to chargeback penalties that will be applied to IT Keeper.

6. Failure to Pay: The Provider may temporarily deny service or terminate this Agreement upon the failure of Subscriber to pay charges when due. Such termination or denial will not relieve Subscriber of responsibility for the payment of all accrued charges, plus reasonable interest and any collection fees.

7. Account Cancellation: Requests to cancel accounts may be made in writing with not less than 30 days notice:

ATTN: ACCOUNTS CANCELLATIONS

billing@itkeeper.com.au

You must have all account information to cancel.

8. Subscriber acknowledges that the service provided is of such a nature that service can be interrupted for many reasons other than the negligence of the Provider and that damages resulting from any interruption of service are difficult to ascertain. Therefore, subscriber agrees that the Provider shall not be liable for any damages arising from such causes beyond the direct and exclusive control of the Provider. Subscriber further acknowledges that the Provider's liability for its own negligence may not in any event exceed an amount equivalent to charges payable by subscriber for services during the period damages occurred. In no event shall the Provider be liable for any special or consequential damages, loss or injury.

9. Support Boundaries: IT Keeper, provides 24 x 7 technical support to our subscribers (except for few holidays and short Provider meetings when we may be temporarily unavailable.) We limit our technical support to our area of expertise. The following are our guidelines when providing support: IT Keeper provides support related to your server or virtual site. IT Keeper does not offer technical support for application specific issues such as cgi programming, html or any other such issue.  If you can email, we encourage you to email support@itkeeper.com.au for assistance. If you are able to get online and have other questions, the answers may be on our FAQ section at http://www.itkeeper.com.au/faq.html - we encourage you to check there first. Finally, the Help files in the program you are using may have the answer to your question so please do investigate these resources before contacting tech support.

10. SPAM and Unsolicited Commercial Email (UCE): IT Keeper takes a zero tolerance approach to the sending of Unsolicited Commercial Email (UCE) or SPAM over our network. Very simply this means that customers of IT Keeper may not use or permit others to use our network to transact in UCE. Customers of IT Keeper may not host, or permit hosting of, sites or information that is advertised by UCE from other networks. In addition, it is not acceptable to transmit bulk email through remote SOCKS, HTTP or other similar proxies who in turn make a SMTP (TCP port 25) connection to the destination mail servers. This technique may result in account suspension or termination. Violations of this policy carry severe penalties, including termination of service. In order to prevent unnecessary blacklisting due to spam we reserve the right to occasionally sample bulk email being sent from servers.

a. Violation of the IT Keeper SPAM policy will result in severe penalties. Upon notification of an alleged violation of our SPAM policy, IT Keeper will initiate an immediate investigation (within 12 hours of notification). During the investigation, IT Keeper may restrict customer access to the network to prevent further violations. If a customer is found to be in violation of our SPAM policy, IT Keeper may, at its sole discretion, restrict, suspend or terminate customer's account. Further, IT Keeper reserves the right to pursue civil remedies for any costs associated with the investigation of a substantiated policy violation. IT Keeper will notify law enforcement officials if the violation is believed to be a criminal offence.
b. First violations of this policy will result in an "Administrative Fee" of AUD$250 and your account will be reviewed for possible immediate termination. A second violation will result in an "Administrative Fee" of AUD$500 and immediate termination of your account. Users who violate this policy agree that in addition to these "Administrative" penalties, they will pay "Research Fees" not to exceed AUD$175 per hour that IT Keeper personnel must spend to investigate the matter. PLEASE, DO NOT SPAM from your account.

IMPORTANT NOTICE:
BEGINNING IMMEDIATELY, anyone hosting websites or services on their server that support spammers or cause any of our IP space to be listed in any of the various Spam Databases will have their server immediately removed from our network. The server will not be reconnected until such time that you agree to remove ANY and ALL traces of the offending material immediately upon reconnection and agree to allow us access to the server to confirm that all material has been COMPLETELY removed. Severe violations may result in immediate and permanent removal of the server from our network without notice to the customer. Any server guilty of a second violation WILL be immediately and permanently removed from our network without notice.
 

11. NETWORK:

a. IP Address Ownership: If IT Keeper assigns Customer an Internet Protocol address for Customer's use, the right to use that Internet Protocol address shall belong only to IT Keeper, and Customer shall have no right to use that Internet Protocol address except as permitted by IT Keeper in its sole discretion in connection with the Services, during the term of this Agreement. IT Keeper shall maintain and control ownership of all Internet Protocol numbers and addresses that may be assigned to Customer by IT Keeper, and IT Keeper reserves the right to change or remove any and all such Internet Protocol numbers and addresses, in its sole and absolute discretion. Our allocation of IP addresses is limited by ARIN's new policies. These new policies state that use of IP addresses for IP based virtual hosts will not be accepted as justification for new IP addresses. What this means to you is that you MUST use name-based hosting where possible. We will periodically review IP address usage, and if we find that clients are using IP addresses where name-based hosting could be used, we will revoke authorization to use those IP addresses that could be used with name-based hosting.
b. Bandwidth and Disk Usage: Customer agrees that bandwidth and disk usage shall not exceed the number of megabytes per month for the Services ordered by Customer on the Order Form (the "Agreed Usage"). IT Keeper will monitor Customer's bandwidth and disk usage. IT Keeper shall have the right to take corrective action if Customer's bandwidth or disk usage exceeds the Agreed Usage. Such corrective action may include the assessment of additional charges, disconnection or discontinuance of any and all Services, or termination of this Agreement, which actions may be taken is in IT Keeper sole and absolute discretion. If IT Keeper takes any corrective action under this section, Customer shall not be entitled to a refund of any fees paid in advance prior to such action. In the event that a customer exceeds the included allocation, IT Keeper may, at its sole discretion, collect a deposit, in an amount determined by IT Keeper , against customer's credit card on file with IT Keeper.
c. System and Network Security: Users are prohibited from violating or attempting to violate the security of the IT Keeper Network. Violations of system or network security may result in civil or criminal liability. IT Keeper will investigate occurrences, which may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting Users who are involved in such violations. These violations include, without limitation:


• Accessing data not intended for such User or logging into a server or account, which such User is not authorized to access.
• Attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization.
• Attempting to interfere with service to any user, host or network, including, without limitation, via means of overloading, "flooding", "mail bombing" or "crashing".
• Forging any TCP/IP packet header or any part of the header information in any e-mail or newsgroup posting.
• Taking any action in order to obtain services to which such User is not entitled.

12. NOTIFICATION OF VIOLATION:

a. IT Keeper is under no duty to look at each customer's or user's activities to determine if a violation of the AUP has occurred, nor do we assume any responsibility through our AUP to monitor or police Internet-related activities.
b. First violation: Any User, which IT Keeper determines to have violated any element of this Acceptable Use Policy, shall receive an email, warning them of the violation. The service may be subject at IT Keeper discretion to a temporary suspension pending a User's agreement in writing, to refrain from any further violations.
c. Second Violation: Users that IT Keeper determines to have committed a second violation of any element of this Acceptable Use Policy shall be subject to immediate suspension or termination of service without further notice.
d. We reserve the right, to drop the section of IP space involved in Spam or Denial-of-Service complaints if it is clear that the offending activity is causing great harm to parties on the Internet. In particular, if open relays are on your network or a customer's network, or if denial of service attacks are originating from your network. In certain rare cases, we may have to do this before attempting to contact you. If we do this, we will contact you as soon as is feasible.

13. Suspension of Service or Cancellation: IT Keeper reserves the right to suspend network access to any customer if in the judgment of the IT Keeper network administrators the customer's server is the source or target of the violation of any of the other terms of the AUP or for any other reason which IT Keeper chooses. If inappropriate activity is detected, all accounts of the Customer in question will be deactivated until an investigation is complete. Prior notification to the Customer is not assured. In extreme cases, law enforcement will be contacted regarding the activity. The customer will not be credited for the time the customer's machines were suspended.

14. IT Keeper reserves the right to amend its policies at any time. All Sub-Networks, resellers and managed servers of IT Keeper must adhere to the above policies. Failure to follow any term or condition will be grounds for immediate Cancellation. You will be held responsible for the actions of your clients in the matter described on these Terms and conditions. Therefore, it is in your best interest to implement a similar or stricter Terms and conditions or otherwise called Acceptable Terms of use policy.

15. Indemnification: IT Keeper wishes to emphasize that in agreeing to the IT Keeper Acceptable Use Policy (AUP) and Terms of Service (ToS), customer indemnifies IT Keeper for any violation of the Acceptable Use Policy (AUP) and Terms of Service (ToS) that results in loss to IT Keeper or the bringing of any claim against IT Keeper by any third-party. This means that if IT Keeper is sued because of a customer's or a customer of a customer's activity, the customer will pay any damages awarded against IT Keeper, plus all costs and attorney's fees.

16. Miscellaneous Provisions: You must provide us with, and keep current, good contact information for you. E-mail, fax, and telephone contacts are used, in that order of preference.

a. A waiver by the Provider of any breach of any provision of this Agreement by Subscriber shall not operate as or be construed as a continuing or subsequent waiver thereof or as a waiver of any breach of any other provision thereof.
b. Subscriber shall not transfer or assign this Agreement without the prior written consent of the Provider. Provider may assign Agreement at anytime without consent from or notice to Subscriber. Provider reserves right to cancel customers rights under this contract at anytime without further obligation.
c. IT Keeper takes no responsibility for any material input by others and not posted to the IT Keeper Network by IT Keeper. IT Keeper is not responsible for the content of any other websites linked to the IT Keeper Network; links are provided as Internet navigation tools only. IT Keeper disclaims any responsibility for any such inappropriate use and any liability to any person or party for any other person or party's violation of this policy.
d. IT Keeper is not responsible for any damages your business may suffer. IT Keeper does not make implied or written warranties for any of our services. IT Keeper denies any warranty or merchantability for a specific purpose. This includes loss of data resulting from delays, non-deliveries, wrong delivery, and any and all service interruptions caused by IT Keeper.
e. It is absolutely forbidden to host pornographic content or IRC servers on Virtual Server Accounts. Virtual Server Accounts found hosting this material will be subject to immediate cancellation without refund.

17. Responsibility for Content: You, as IT Keeper customer, are solely responsible for the content stored on and served by your IT Keeper server.